Frequently Asked Questions

Healthy7 offers a variety of meal programs designed to support different stages of life, recovery, and wellness, including:

• Postpartum Recovery Meals
• Breastfeeding Support Meals
• Pregnancy Loss Recovery Meals
• Recovery Meals for Post-Surgery, Injury, and Illness Recovery
• Solo Meals
• Family Meals
  
  Each program is designed with different nutritional goals and support needs in mind.
  
  If you're unsure which option is best for you, we're happy to help you find the most suitable program.

Contact Us

Browse our meal programs, healthy every day meals, wellness products, and new parent support. Select the option that best fits your needs, and complete checkout online.

If you're unsure which option is right for you, please contact us before ordering.

Most meal programs require at least 48 hours' notice. Please refer to specific meal programs.

For postpartum meal programs, many families reserve their preferred package during pregnancy between second or third trimester, and confirm their start date after baby arrives.

Order placed and ready to start your postpartum meals? Submit Postpartum Meal Starting Intake Form before 6pm for next day delivery (exclude Sundays)

Absolutely.

Many customers purchase meals, wellness products, consultations, workshops, or gift boxes for family members, friends, colleagues, or loved ones.

Our services are especially popular as thoughtful gifts for new parents, postpartum moms, individuals recovering from surgery or illness, and anyone who could benefit from extra support and nourishment.

If you're ordering on behalf of someone else, simply enter the recipient's delivery information during checkout.

Yes.

Many customers reserve postpartum meals, consultations, workshops, or events in advance, often during the second or third trimester of pregnancy (approximately 6–9 months pregnant).

For postpartum meal programs, families commonly secure their preferred package by deposits before baby arrives and confirm their final start date later.

Once your baby is born, simply fill out Meal Starting Intake Form to confirm your delivery start date. In many cases, if we are notified before 6:00 PM, meals can begin as early as the next available delivery day, subject to scheduling availability.

Please note that Healthy7 does not deliver on Sundays. If your preferred start date falls on a Sunday, your meals will begin on the next available delivery day.

Early reservations help ensure availability and allow us to better prepare for your family's needs.

Yes.

Healthy7 offers local fresh food delivery across Toronto, the GTA, Hamilton, and Waterloo Region.

Eligible shelf-stable products can also be shipped across Canada via Canada Post Standard Shipping.

For fresh food delivery, use our Delivery Area Checker.

Enter your postal code to confirm availability, delivery days, and estimated delivery times.

You can also view our Delivery Information page for details.

Fresh and refrigerated foods are available only within our local delivery areas.

Contact us to discuss available options, including kitchen pickup or delivery to an address within our regular service area.

Eligible shelf-stable products can be shipped across Canada.

Free standard delivery applies to each individual delivery of $88 or more. If an order is split across multiple delivery dates, each delivery must meet the $88 minimum to qualify for free delivery. Otherwise, a $10 standard delivery fee applies to each delivery below $88.

Premium Delivery with an earlier arrival window is available in select local areas for an additional fee.

Delivery times depend on your location and delivery method.

Fresh Food — Local Delivery

Toronto & East GTA: 1:30 PM–6:00 PM
West GTA: 6:00 PM–11:00 PM
Hamilton: 6:00 PM–11:00 PM
Waterloo Region: 6:00 PM–11:00 PM

Delivery windows are estimated and may vary due to traffic, weather, road conditions, and route volume.

Canada-Wide Shipping

Eligible shelf-stable products are shipped via Canada Post Standard Shipping. Tracking information will be provided once your order has shipped.

Fresh meals are delivered in insulated cooler bags to help maintain food safety and freshness during transportation.

Please have your empty cooler bags ready on your next delivery day. Our delivery partner will collect them for reuse.

Ice packs and food containers should be recycled or disposed of according to your local household waste guidelines.

Pickup may be available by prior arrangement in limited circumstances.

Please contact us for details before placing your order.

Many dietary preferences, ingredient exclusions, allergies, and recovery-related needs can be accommodated where possible.

Customization availability varies by meal program and may involve additional charges depending on the request.

Please contact us before ordering if you have severe allergies or specific dietary requirements.

Healthy7 does not provide fully customized à la carte meal planning within standard meal packages.

We do our best to accommodate common food allergies and sensitivities where possible.

Healthy7 is not a nut-free or allergen-free facility. Our kitchen regularly handles common allergens, including soy, wheat, sesame, eggs, milk, fish, shellfish, peanuts, and tree nuts. Although we follow food safety procedures and take reasonable precautions, cross-contact may occur.

If you have a severe food allergy or medical dietary restriction, please contact us before ordering.

Major ingredients and allergens are listed on individual product pages where applicable.

Because our meals are freshly prepared using a variety of ingredients, seasonings, sauces, and house recipes, ingredient information may vary by product.

If you have food allergies, sensitivities, or specific dietary concerns, please contact us before ordering.

Healthy7 does not add MSG as a seasoning during meal preparation.

Some ingredients used in cooking, such as mushrooms, tomatoes, seaweed, soy-based products, and certain seasonings, naturally contain glutamates or naturally occurring compounds associated with umami.

If you have specific dietary concerns or sensitivities, please contact us before ordering.

Yes. Healthy7 meals are generally prepared with less salt and oil, less added sugar, and no added MSG compared with many restaurant or takeout meals..

Healthy7 meals are freshly prepared and delivered chilled.

Refrigerate promptly upon delivery. Meals may be frozen if they will not be consumed within the recommended refrigerated storage period.

Fresh meals are best consumed within 3 days, including the delivery day, when properly refrigerated.

Freeze promptly if not consuming within this period.

Meals may be reheated using a microwave, oven, or steamer.

Microwave: Remove the lid and heat for approximately 2–3 minutes, or until thoroughly heated.

Oven: Transfer to an oven-safe dish and heat at 175°C (350°F) until thoroughly heated.

Steaming: Transfer to a heat-safe dish and steam until thoroughly heated.

For food safety, reheat to an internal temperature of at least 75°C (167°F).

Heating times vary by appliance and portion size. Follow any product-specific instructions where provided.

Please inspect your order upon delivery.

If your order arrives damaged, incomplete, incorrect, or if an item is missing, please contact us within 24 hours and provide your order number, photos of the issue, and a brief description.

If a container is broken, a soup has leaked, or an item is missing due to a packaging or delivery issue, Healthy7 may provide a replacement item or refund after review.

Please refer to our Refund Policy for complete details.

Yes. Subscriptions are available for selected products, including Solo Meals, Family Meals, and certain soups, desserts, and wellness products.

Postpartum, breastfeeding, pregnancy loss, and recovery meal programs are not subscription-based.

The weekly cutoff is Saturday at 8:00 PM.

At that time, upcoming subscription orders are finalized and scheduled subscription payments are processed at Saturday 11:59PM.

Any changes for the upcoming order cycle must be made before the Saturday 8:00 PM cutoff.

Ordering is reopen Sunday 8AM with new menus.

Yes. If you choose the subscription option, you can manage your subscription through your customer account.

You can pause your subscription, skip an upcoming order, or update your preferences. Subscriptions may be cancelled after a minimum of 2 completed orders.

All subscription changes must be made before the weekly cutoff at 8:00 PM on Saturday. Subscription orders are finalized and automatic payments are processed after the cutoff.

Changes made after the cutoff will apply to the next available subscription order cycle. Orders already finalized cannot be changed or cancelled.
Changes made after the cutoff will apply to the next available order cycle. Orders already finalized cannot be changed or cancelled.

Subscription payments are processed Saturday at 11:59 PM for the upcoming order cycle.

Please make any changes to your subscription before Saturday at 8:00 PM.

If no changes are made, your subscription will continue as scheduled. If any of your previously selected dishes are unavailable for the upcoming menu, our chef will select suitable replacements for you.

The new weekly menu is released every Sunday at 8:00 AM. You’ll have until Saturday at 8:00 PM to make your selections for the upcoming delivery week.

If you don’t make any changes by Saturday at 8:00 PM, your subscription will continue as scheduled. If any of your previously selected dishes are unavailable, our chef will select similar replacements of comparable value whenever possible.

Yes. Eligible Healthy7 purchases earn Healthy7 Points, including Meal Programs, one-time purchases, and subscription orders.

Points can be redeemed for rewards on eligible one-time purchases according to our Loyalty Program terms.

Subscription orders earn Healthy7 Points but are not eligible for reward redemption or additional discount codes, as subscription orders already receive a 5% discount.

Learn more → Loyalty Program

No.

A subscription is an optional recurring ordering method available for selected products.

The Healthy7 Loyalty Program rewards eligible purchases with points whether or not you have a subscription. Subscription orders can earn points, but rewards cannot be redeemed toward subscription orders.

View Loyalty Program Details →

Yes.

Many tea packs, soup packs, porridge packs, powders, and wellness products can be shipped across Canada.

Orders over $88 qualify for free standard shipping. Orders under $88 are charged a flat shipping fee of $10.

Shipping rates for certain oversized or heavy products may vary. When applicable, shipping costs will be calculated during checkout.

Storage recommendations may vary by product.

As a general guideline:

Tea packs may be stored at room temperature for up to 3 months in a cool, dry place.

Powders, soup packs, porridge packs, grains, and herbal products are best refrigerated upon arrival, especially for longer-term storage.
Refrigeration may help maintain freshness for approximately 1–3 months.

Many products may also be frozen for extended storage when appropriate.

For best quality and freshness, please follow any product-specific storage instructions and consume products before the recommended best-before period.

No.

Healthy7 wellness products are intended to support general wellness, nourishment, and traditional recovery practices.

They are not intended to diagnose, treat, cure, or prevent any disease and should not replace professional medical care.

Some individuals may choose to incorporate wellness products as part of their overall self-care routine. However, certain health conditions may require medical evaluation, treatment, Traditional Chinese Medicine, acupuncture, or other professional healthcare services.

If you have a medical condition, are pregnant, breastfeeding, taking medication, or have specific health concerns, please consult a qualified healthcare professional before use.

Yes.

In addition to meal programs and wellness products, Healthy7 offers New Parents Support Program, and educational resources to support new and expecting parents.

Topics may include newborn care, postpartum recovery, feeding, self-care, and practical parenting support.

Our goal is to help families feel nourished, informed, confident, and supported during the transition into parenthood.

Yes.

Consultations are available across Canada by Zoom or telephone.

Depending on the consultation package, services may include a written summary, practical recommendations, and follow-up support through text messaging during business hours.

Our consultations primarily focus on supporting new and expecting parents through postpartum recovery, newborn care, feeding, self-care, and practical parenting concerns.

Many parents also seek guidance on adjusting to life with a newborn, rebuilding daily routines, managing stress, and feeling more confident during the transition into parenthood.

No.

Many workshops, community events, and educational sessions are open to the public and may be attended without purchasing a meal program.

Whether you're currently a Healthy7 customer or simply looking for information, support, and connection, you're welcome to join eligible workshops and events.

Please refer to the individual event or workshop listing for registration requirements and details.

What is your cancellation policy?

Cancellation policies vary depending on the product or service purchased.

Please refer to our Terms of Service and Refund Policy for complete details.

Because many Healthy7 products and services involve advance preparation, scheduling, reserved spaces, or fresh food production, refund eligibility varies depending on the product or service purchased.

Fresh meals, wellness products, and other items that have already been delivered are generally not eligible for refunds.

For meal plans that have been purchased but have not yet started delivery, customers may request a cancellation and refund. If approved, up to 10% of the order value may be deducted to cover administrative, payment processing, and booking fees.

Whenever possible, we encourage customers to reschedule their meal start date, consultation, workshop, or event registration instead of cancelling.

Please refer to our Refund Policy for complete details.