Refund policy

Return & Refund Policy – Healthy7 Meals Inc.

At Healthy7 Meals Inc., we are committed to providing fresh, high-quality meals and a reliable delivery experience. This policy outlines how we handle returns, refunds, and order-related concerns. By placing an order, you agree to the terms below.

Quick Summary

·         All food sales are final; meal returns are not accepted.

·         Report order issues within 24 hours of delivery. Photos may be required.

·         Subscription changes, skips, and cancellations: before Saturday at 8:00 PM.

·         Refund requests are reviewed individually and are not guaranteed.

1. All Sales Final

Due to the perishable nature of our meals:

·         All food sales are final.

·         We do not accept returns of meals.

2. Refund Requests

Refund requests may be submitted and will be reviewed on a case-by-case basis. Refunds are not guaranteed and are issued at our sole discretion.

·         Requests must be submitted within 24 hours of delivery.

·         Photos may be required for quality-related concerns.

·         Refund eligibility depends on timing, product condition, and delivery or service-related issues.

3. Order Issues & Replacements

If there is an issue with your order (such as incorrect items or quality concerns), please contact us as soon as possible.

·         We may offer a replacement meal, store credit, or partial refund.

·         Approved replacements may be delivered with your next scheduled delivery or the following day when possible.

4. Cancellations & Changes

·         One-time orders must be cancelled at least 48 hours before the scheduled delivery date.

·         All subscription changes, skips, or cancellations must be made before Saturday at 8:00 PM.

·         Subscription requests made after the weekly cut-off apply to the next available subscription order cycle. Orders already finalized cannot be changed or cancelled. One-time order requests made less than 48 hours before scheduled delivery may not be accepted.

5. Postpartum & Recovery Meal Plans

For postpartum and recovery meal plans:

·         Orders may be placed either by deposit or full payment (choose one method only).

·         Our team will contact you within 48 business hours to confirm details.

·         Meal service begins after discharge and confirmation with our team.

·         Final payments (if applicable) must be completed before or at the start of service.

6. Deposits & Partial Refunds

·         If a deposit is paid and no service has started, a 10% processing fee will be deducted from any approved refund.

·         If a meal plan has started, partial refunds may be considered with a 10% processing fee applied.

·         Sampling orders are offered with a 10% promotional discount. If a refund is approved, an additional 10% processing fee applies to the refund.

7. Payments

·         Full payment is required for most orders at checkout.

·         Deposit-based plans will receive an invoice for the remaining balance.

·         Outstanding balances must be paid promptly to avoid service interruption or cancellation.

8. Contact Us

For any concerns or requests, please contact:

·         Email: hello@healthy7.ca.