Shipping policy
Shipping Policy – Healthy7 Meals
This Shipping Policy outlines local delivery and shipping terms for Healthy7 Meals Inc. By placing an order, you agree to the terms below.
1. Local Meal Delivery
· Healthy7 provides local delivery of fresh and refrigerated foods across Toronto, the Greater Toronto Area (GTA), Hamilton, and Waterloo Region.
· Fresh and refrigerated foods are available only within our local delivery areas.
· Meals are delivered in insulated thermal bags with ice packs to help maintain food safety.
· Customers should refrigerate meals promptly after delivery.
· Local delivery is available Monday through Saturday, depending on the delivery area. There is no regular local delivery on Sundays.
2. Order Processing & Timing
· Orders must be placed at least 48 hours in advance unless otherwise stated on the applicable product or service page.
· Orders are processed once payment is confirmed.
· Delivery schedules may be adjusted when necessary due to operational conditions, weather, road conditions, route volume, or other circumstances beyond our reasonable control.
3. Delivery Fees
· Free standard delivery applies to each individual delivery of $88 or more before tax.
· If an order is split across multiple delivery dates, each delivery must meet the $88 minimum to qualify for free standard delivery.
· A $10 standard delivery fee applies to each delivery below $88.
· Premium Delivery with an earlier arrival window may be available in select local areas for an additional fee.
4. Condo & Apartment Deliveries
· Our driver will contact customers shortly before arrival whenever possible.
· In most cases, customers should meet the driver in the lobby to collect their fresh food.
· If the building has a designated food delivery table, parcel room, concierge service, or other designated delivery area, customers should provide clear instructions when placing the order.
· The driver will leave the meals according to the provided instructions and send a delivery confirmation after delivery.
· If the customer is unable to come downstairs and the building does not accept deliveries on their behalf, condo-to-door delivery may be arranged for an additional $5 per delivery, billed separately.
5. Delivery Areas & Schedule
Toronto & East GTA
· Areas Served: Markham, Thornhill, Richmond Hill, Scarborough, East York, North York, York, Downtown Toronto (Dufferin East), Toronto
· Delivery Days: Monday – Saturday
· Estimated Arrival Time: 1:30 PM – 6:00 PM
West GTA
· Areas Served: Downtown Toronto (Dufferin West), Vaughan, Mississauga, Etobicoke, Brampton, Oakville, Aurora, Newmarket
· Delivery Days: Monday – Saturday
· Estimated Arrival Time: 6:00 PM – 11:00 PM
Hamilton
· Delivery Days: Tuesday & Thursday
· Estimated Arrival Time: 6:00 PM – 11:00 PM
Waterloo Region
· Areas Served: Waterloo, Kitchener, Guelph
· Delivery Days: Wednesday & Saturday
· Estimated Arrival Time: 6:00 PM – 11:00 PM
· Delivery times are estimates and may vary due to traffic, weather, road conditions, and route volume.
6. Delivery Process
· Order Picked Up: An email notification is sent when the delivery driver picks up the meals from our kitchen.
· Out for Delivery: An email notification with tracking information is sent when the order is on its way.
· Arrival Notification: The driver may call shortly before arrival whenever possible.
· Delivery Confirmation: A final email confirmation and delivery photo are sent after delivery.
7. Responsibility & Risk
· Most deliveries are completed contactlessly. Customers do not generally need to be home, provided that appropriate delivery arrangements and instructions have been supplied.
· For house deliveries, meals are typically left at the front door.
· Customers are responsible for providing accurate contact information, delivery addresses, and suitable delivery instructions.
· Once an order has been delivered according to the customer's instructions and delivery has been confirmed, responsibility for the order transfers to the customer.
· Healthy7 is not responsible for spoilage, loss, or theft resulting from meals being left unattended after confirmed delivery.
· Healthy7 is not responsible for delays caused by traffic, weather, road conditions, route volume, or other circumstances beyond our reasonable control.
8. Delivery Address Changes
· Delivery address changes must be requested at least 24 hours before the scheduled delivery.
· All address changes are subject to service-area and route availability.
9. Hospital Deliveries
· Hospital delivery may be available.
· Customers should contact Healthy7 before ordering so that delivery arrangements can be confirmed.
· In most cases, hospital orders must be collected at the main entrance because access to patient units may be restricted.
10. Pickup Option
· Customer pickup is not available as a standard checkout option.
· In certain circumstances, pickup may be arranged directly with our team in advance.
· Customers must contact Healthy7 to confirm whether pickup is available and receive pickup instructions.
· Please do not arrive for pickup unless arrangements have been confirmed by Healthy7.
11. Shipping of Shelf-Stable Products
· Eligible shelf-stable products can be shipped across Canada via Canada Post Standard Shipping.
· Fresh and refrigerated foods are not available for Canada-wide shipping and are limited to Healthy7's local delivery areas.
· Applicable shipping fees and available shipping options are shown at checkout.
12. Returns, Refunds & Delivery Issues
· Due to the perishable nature of meals, all food sales are final and returns are not accepted.
· If there is an issue with an order, customers should contact Healthy7 within 24 hours of delivery.
· Photos may be required for quality-related concerns.
· Refunds, replacements, or store credits are reviewed in accordance with Healthy7's Return & Refund Policy.
13. Contact Us
For questions regarding delivery, shipping, or an existing order, please contact:
· Healthy7 Meals Inc.
· Email: hello@healthy7.ca
