Terms of service

Terms of Service – Healthy7 Meals Inc.

Last Updated: September 9, 2026

These Terms of Service govern your use of the Healthy7 website and your purchase of our products and services. “Healthy7,” “we,” “us,” and “our” refer to Healthy7 Meals Inc. By using our website or purchasing a product or service, you agree to these Terms, subject to your rights under applicable law.

1. Our Services and Related Policies

Healthy7 provides meals, nutrition support, and health education. Available offerings may include prepared meals, meal programs, subscriptions, wellness products, digital educational resources, workshops, community events, and educational consultations, as listed on the applicable product or registration page. Availability may change.

Please read these Terms together with our Purchase Options & Cancellation Policy, Shipping Policy, Return & Refund Policy, and Privacy Policy. The applicable product or registration page provides offering-specific details. For purchase and cancellation procedures, delivery arrangements, and refund requests, refer to the corresponding policy.

2. Eligibility and Customer Information

·         You must be legally capable of entering into a binding agreement to purchase our products or services.

·         You are responsible for providing accurate and complete order, payment, contact, and delivery information and for keeping it up to date.

3. Orders and Payments

·         Orders are subject to product availability and the applicable order deadlines.

·         One-time orders must generally be placed at least 48 hours before scheduled delivery, unless otherwise stated on the applicable product or service page.

·         Most orders require full payment at checkout. Eligible deposit-based meal plans follow the payment arrangements described below.

·         Orders are processed once the required payment has been confirmed.

·         Healthy7 may refuse, limit, or cancel orders because of availability, payment concerns, suspected fraud, or operational constraints, subject to applicable law. Any payment adjustment or refund will be handled under the applicable policy and legal requirements.

4. One-Time Order Changes and Cancellations

·         Cancellation requests must be submitted at least 48 hours before scheduled delivery. Requests made after this deadline may not be accepted.

·         Please request other order changes as early as possible by emailing hello@healthy7.ca. Changes are not guaranteed once preparation has begun.

·         Cancellation requests do not guarantee a refund. Approved refunds and applicable processing fees are handled under our Return & Refund Policy, subject to applicable law.

5. Subscription Meal Plans

·         Subscriptions operate on a weekly billing and production cycle. Orders are processed automatically each week.

·         The weekly cut-off is Saturday at 8:00 PM. Subscription orders are finalized and payments are processed after the weekly cut-off.

·         All changes, skips, or cancellations must be made before Saturday at 8:00 PM. Requests made after the cut-off apply to the next available subscription order cycle.

·         If you do not change, skip, or cancel before the cut-off, your next subscription order will be processed automatically. Orders already finalized cannot be changed or cancelled.

·         A 5% subscription discount applies. Additional discounts cannot be combined with subscription orders.

·         Meals are delivered on the scheduled delivery dates for your plan. Weekly menus are released by Thursday at 8:00 PM.

For full subscription procedures, please refer to our Purchase Options & Cancellation Policy.

6. Deposit-Based Meal Plans

·         For eligible postpartum and pregnancy loss recovery meal plans, customers may choose to pay a deposit or the full amount. Choose one payment method only.

·         Our team will contact you within 48 business hours after order placement to confirm details.

·         Meal service begins after discharge, where applicable, and confirmation with our team.

·         Any remaining balance must be paid before or at the start of service. Failure to complete payment may result in service delay or cancellation.

Deposit refunds, partial refunds, and applicable processing fees are addressed in our Return & Refund Policy.

7. Delivery and Address Changes

·         Fresh and refrigerated foods are available only within our local delivery areas. Eligible shelf-stable products may be shipped across Canada as described in our Shipping Policy.

·         Delivery times are estimates and may be affected by traffic, weather, road conditions, route volume, or other circumstances beyond our reasonable control.

·         Most local deliveries are contactless. You generally do not need to be home if appropriate delivery arrangements and instructions have been supplied. Condo, apartment, and hospital deliveries may require collection or access arrangements as described in our Shipping Policy.

·         Delivery updates include Order Picked Up, Out for Delivery with tracking information, an Arrival Notification when possible, and Delivery Confirmation with a photo.

·         You must provide accurate contact and delivery information and suitable delivery instructions. Once an order has been delivered according to your instructions and delivery has been confirmed, responsibility for the order transfers to you. Please retrieve and refrigerate meals promptly.

·         Subject to applicable law, Healthy7 is not responsible for spoilage, loss, or theft resulting from meals being left unattended after confirmed delivery.

·         Delivery address changes must be requested at least 24 hours before scheduled delivery and are subject to service-area and route availability. This deadline does not extend other order change or cancellation deadlines.

·         We may decline or cancel delivery to a location that is unsafe or cannot be serviced, subject to applicable law and the relevant payment or refund arrangements.

·         Pickup is not a standard checkout option. Please do not arrive for pickup unless Healthy7 has confirmed arrangements directly with you.

Please refer to our Delivery & Service Areas page and Shipping Policy for coverage, schedules, fees, delivery procedures, and special arrangements.

8. Returns and Refund Requests

·         Due to the perishable nature of meals, all food sales are final and meal returns are not accepted, subject to applicable law.

·         Please report order issues within 24 hours of delivery. Photos may be required for quality-related concerns.

·         Refund requests are reviewed individually based on timing, product condition, and delivery or service-related issues. Refunds are not guaranteed except where required by law.

·         Depending on the issue, we may offer a replacement, store credit, or partial refund in accordance with our Return & Refund Policy.

Please refer to our Return & Refund Policy for eligibility, replacements, deposits, partial refunds, and sampling-order processing fees.

9. Workshops Events and Educational Consultations

·         Where offered, these programs may require advance registration. Please review the applicable registration page for program details, fees, and cancellation or transfer conditions before booking.

·         Registration fees may be non-refundable where stated, subject to applicable law.

·         Healthy7 may reschedule, modify, or cancel a program when necessary. Applicable registration terms and legal requirements govern any resulting payment or refund arrangements.

·         Participation does not establish a healthcare provider-patient relationship.

10. Food Safety Ingredients and Allergies

·         We make reasonable efforts to list the main allergens in our meals. Ingredient and allergen information may not be exhaustive, and ingredients may vary due to supply availability. Please review the available information and contact us before ordering if you have a food allergy or dietary restriction.

·         Our meals are prepared in a commercial kitchen that handles common allergens. The facility is not nut-free, and cross-contact may occur.

·         We cannot guarantee that meals are completely free from nuts, soy, sesame, wheat, dairy, shellfish, or other allergens.

·         Providing allergy notes does not guarantee that an order can be made allergen-free. Customers with allergies should consult a qualified healthcare professional where appropriate before ordering.

·         Please follow the storage and handling instructions supplied with your meals and refrigerate meals promptly after delivery.

11. Health and Educational Disclaimer

Information provided through our website, products, educational materials, workshops, educational consultations, and social media is for general information and education. It does not replace professional medical advice, diagnosis, or treatment.

Healthy7 currently provides meals, nutrition support, and health education. We do not provide Traditional Chinese Medicine diagnosis or treatment services. Please consult a qualified healthcare professional about personal health concerns.

12. Fair Use and Customer Conduct

You must not use our website or services unlawfully, engage in payment fraud or deliberate chargeback abuse, misuse promotions or refund processes, or harass our staff, contractors, or partners. Healthy7 may suspend or terminate services for violations, subject to applicable law.

This provision does not restrict good-faith complaints, legitimate payment disputes, or the exercise of statutory consumer rights.

13. Intellectual Property

Website content, including branding, logos, photographs, recipes, text, graphics, videos, and educational materials, is owned by Healthy7 Meals Inc. or the respective rights holders and is protected by applicable intellectual property laws. Except as permitted by law, reproduction, distribution, or use requires prior written permission from the relevant rights holder.

14. Service Limitations and Legal Rights

We make reasonable efforts to provide accurate website information and reliable services but cannot guarantee uninterrupted website access or that all website information is complete, current, or error-free. Third-party service interruptions and circumstances beyond our reasonable control may affect service.

To the extent permitted by applicable law, Healthy7 excludes liability for indirect, incidental, or consequential damages arising from use of the website or services. Nothing in these Terms excludes or limits any consumer right, remedy, or liability that cannot lawfully be excluded or limited. Allergy notices, delivery conditions, and refund rules do not override these rights.

15. Privacy

Our Privacy Policy explains how we collect, use, share, and protect personal information and how to make a privacy request. Please review it when using our website or services.

16. Changes to These Terms

We may update these Terms and will post the revised version with an updated date. Material changes will be communicated through our website or email, and we will provide any notice or obtain any agreement required by applicable law. Updates do not retroactively change an existing order or agreement except as lawfully agreed or permitted.

17. Contact Us

·         Healthy7 Meals Inc.

·         Email: hello@healthy7.ca

·         Website: www.healthy7.ca

For questions about these Terms or assistance with an order, please contact our team.