Cancellation policy

Purchase Options & Cancellation Policy – Healthy7 Meals Inc.

This policy outlines how our purchase options, subscriptions, and cancellations work. By placing an order, you agree to the terms below.

Quick Summary

·         One-time orders: cancellations must be requested at least 48 hours before scheduled delivery.

·         Subscription changes, skips, and cancellations: before Saturday at 8:00 PM.

·         Subscription orders are finalized and payments are processed after the weekly cut-off.

·         Approved refunds are subject to our Return & Refund Policy.

1. Purchase Options

·         One-time orders (pay in full at checkout).

·         Subscription plans (weekly billing with 5% savings).

·         Deposit-based meal plans (for postpartum and pregnancy loss meals only).

2. One-Time Orders

·         Orders must be placed at least 48 hours before the scheduled delivery date.

·         Full payment is required at checkout.

·         Cancellations must be made at least 48 hours before delivery.

·         Late cancellations may not be accepted.

·         Cancellation requests do not guarantee a refund. Any approved refund and applicable processing fees are handled in accordance with our Return & Refund Policy.

3. Subscription Plans

Subscription plans operate on a weekly cycle.

·         Orders are processed automatically each week.

·         The weekly cut-off is Saturday at 8:00 PM. Subscription payments are processed after the weekly cut-off.

·         A 5% subscription discount is applied.

·         Additional discounts cannot be combined with subscription orders.

4. Subscription Changes & Cancellations

·         All subscription changes, skips, or cancellations must be made before Saturday at 8:00 PM.

·         Requests made after the cut-off apply to the next available subscription order cycle.

·         If you do not make changes, skip, or cancel before the cut-off, your next subscription order will be processed automatically. Orders already finalized cannot be changed or cancelled.

5. Deposit-Based Meal Plans (Postpartum & Pregnancy Loss Recovery Meals)

·         Customers may choose to pay a deposit or full amount (choose one method only).

·         Our team will contact you within 48 business hours after order placement to confirm details.

·         Remaining balance (if applicable) must be paid before or at the start of service.

·         Failure to complete payment may result in service delay or cancellation.

6. Order Changes

·         Change requests must be submitted as early as possible.

·         Changes are not guaranteed once preparation has begun.

·         Delivery address changes must be requested at least 24 hours before scheduled delivery and are subject to service-area and route availability. Please refer to our Shipping Policy for details.

·         The delivery address change deadline does not extend the deadlines for order changes or cancellations stated above.

7. Important Notes

·         All orders follow production schedules and cut-off times.

·         Preparation begins shortly after cut-off and may not be reversible.

·         By placing an order, you agree to all purchase and cancellation terms.

8. Contact Us

For any questions or requests, please contact:

·         Email: hello@healthy7.ca.