Contact information

Contact Information – Healthy7 Meals

For questions about our meal programs, products, orders, or delivery, please contact Healthy7 Meals Inc. using the information below.

1. Customer Support

·         Email: hello@healthy7.ca

·         Phone: +1 416-450-3175

·         WeChat ID: lisalu2009

·         Response time: We typically respond within 24–72 business hours.

You can also send us a message through the Contact Us form on our website. For quick answers about meal programs, delivery, and ordering, use the Healthy7 AI Assistant through “Chat with us” or visit our FAQ.

2. Order and Delivery Inquiries

To help us assist you, please include:

·         Full name

·         Order number

·         Contact phone number

·         Delivery address and relevant delivery instructions

·         A brief description of your question or concern

If there is an issue with your order, please contact us within 24 hours of delivery. Photos may be required for quality-related concerns. Please refer to our Return & Refund Policy for details.

3. Business Hours and Holiday Closures

·         Monday–Saturday: 7:00 AM–3:00 PM

·         Closed every Sunday

·         Closed annually on December 25 — Christmas Day

·         Closed annually on December 26 — Boxing Day

Orders and delivery schedules may be adjusted around these closure dates. Please refer to your order confirmation for your scheduled delivery date.

4. Visit Us by Appointment

·         Healthy7 Meals Inc.

·         50 Weybright Court, Unit 34

·         Scarborough, ON M1S 5A8

·         Visits are by appointment only. Please contact our team before visiting.

Customer pickup is not available as a standard checkout option. Pickup may be arranged directly with our team in certain circumstances. Please do not arrive for pickup unless Healthy7 has confirmed the arrangements and provided instructions.

5. Delivery Notifications

·         Order Picked Up: An email notification is sent when the delivery driver picks up your meals from our kitchen.

·         Out for Delivery: An email notification with tracking information is sent when your order is on its way.

·         Arrival Notification: The driver may call shortly before arrival whenever possible.

·         Delivery Confirmation: A final email confirmation and delivery photo are sent after delivery.

6. Contactless Delivery and Your Responsibilities

·         Most deliveries are completed contactlessly. You generally do not need to be home, provided that appropriate delivery arrangements and instructions have been supplied.

·         Please provide accurate contact information, your complete delivery address, and any access details or suitable delivery instructions.

·         For condo and apartment deliveries, please follow the building delivery arrangements described in our Shipping Policy. In most cases, customers should meet the driver in the lobby unless suitable alternative arrangements have been made.

·         Once your order has been delivered according to your instructions and delivery has been confirmed, responsibility for the order transfers to you. Please retrieve and refrigerate meals promptly.

7. Delivery Address Changes

·         Please email hello@healthy7.ca to request a delivery address change at least 24 hours before your scheduled delivery.

·         All address changes are subject to service-area and route availability.

For full delivery details, please refer to our Delivery & Service Areas page and Shipping Policy.